Good to know
What's your cancellation policy?
Cancel or reschedule free of charge with 48 hours' notice or more. A cancellation charge applies for shorter notice — see our Terms & Conditions for full details.
How do I give you access to my property?
However works best for you — you can be present, leave a key, use a lockbox or smart lock, or arrange access through a concierge.
What happens if something's damaged?
We take great care in every home. In the rare event something is damaged, we'll let you know straight away and resolve it fairly, in line with our insurance policy.
Do you offer regular cleaning?
Yes — weekly, fortnightly, or monthly, with a discount applied automatically the more often you book.
Do I need to pay upfront?
For your first domestic or Airbnb clean, no — you pay after it's done, by bank transfer on the day. For all later bookings, and for all end-of-tenancy cleans, payment is taken in full at the time of booking to secure your appointment.